Refund / Cancellation / Return Policy

Twenty Four Twelve Society International Limited
RM 602, 6/F, Kai Yue Commercial Building, No.2C Argyle Street, Mongkok, Kowloon, HONG KONG

Clause 1 – Scope of the Policy

1.1. This Refund, Cancellation, and Return Policy (hereinafter referred to as the “Policy”) governs all requests for refunds, cancellations, and returns relating to services sold and processed directly by Twenty Four Twelve Society International Limited, a company registered in Hong Kong. It applies exclusively to purchases made through our official website or through officially authorized partners.

1.2. This Policy does not apply to any peer-to-peer transaction, resale, or third-party service conducted between users via the platform. The Company is not and shall not be considered a party to such transactions. Users enter into such transactions at their own risk, and no recourse shall be directed toward the Company in connection with these dealings.

1.3. A fixed platform fee of four percent (5%) is applied to all orders at the time of purchase. This fee is automatically and irrevocably retained by the Company as compensation for infrastructure, processing, and platform facilitation services. This amount is strictly non-refundable under any circumstance, including service interruption, user withdrawal, or buyer/seller disputes.

Clause 2 – Waiver of Withdrawal Rights for Digital and Non-Tangible Services

2.1. The User expressly acknowledges that the Company offers digital and non-tangible services whose provision begins immediately upon payment confirmation or service access. Therefore, pursuant to applicable consumer laws, the User irrevocably waives the statutory right of withdrawal upon payment or activation of service.

2.2. Under no circumstance shall a refund be issued once the payment has been processed and service delivery has commenced. This includes cases in which the User fails to utilize the service, cancels participation, disputes terms with another user, or fails to understand the nature of the offering. The 5% platform fee shall be retained in all cases, regardless of any subsequent refund request.

Clause 3 – Cancellation Before Execution of Service

3.1. Any cancellation request submitted prior to the execution or delivery of the service (including, but not limited to, creation of an account, confirmation of a drop, or transmission of access credentials) must be made in writing to the Company’s official contact email within 24 hours of purchase. After this period, all purchases are deemed final and binding.

3.2. Even in the case of early cancellation requests submitted within the allowed timeframe, the 5% platform fee remains strictly non-refundable. If the service has already begun, no portion of the purchase price shall be returned, regardless of the level of usage or participation by the user.

Clause 4 – No Refunds in Cases of User Dispute or Change of Mind

4.1. The Company shall not issue refunds under any circumstance where a user experiences dissatisfaction, changes their mind, or disputes the service after payment has been made. Participation in a competition, draw, drop, or any interaction with the platform constitutes full acceptance of this policy.

4.2. The User expressly acknowledges that uncertainty of outcome, subjective dissatisfaction, or poor performance in the context of competitive offerings do not constitute grounds for reimbursement. No refund will be granted based on the outcome of a competition, the behavior of other users, or failure to win a prize.

Clause 5 – Errors in Payment or Duplication

5.1. In the event of an accidental double payment orclear technical error during checkout that results in the User being charged more than once for the same service or ticket, the User must notify the Company in writing within 48 hours of the transaction. Failure to do so within this timeframe shall be deemed as acceptance of the charges.

5.2. Upon timely notification and verification by the Company’s finance department, a partial refund may be issuedat the Company’s sole discretion, excluding thenon-refundable 5% platform fee applied to each transaction. The User accepts that resolution may take up to 30 business days and that no interest or compensation shall be due for delays.

Clause 6 – Payment Reversals and Chargebacks

6.1. Any attempt by the User to unilaterally reverse a payment (e.g., via chargeback, recall, or dispute filed with the User’s payment provider) shall be considered a breach of the Terms of Use and may result in immediate suspension of access, blacklisting, and initiation of legal proceedings to recover the amount due, along with administrative and legal fees.

6.2. In the case of unjustified chargebacks or disputes, the Company reserves the right to report the User’s data to fraud prevention databases, refuse further transactions, and seek restitution including the original amount, the 5% fee, and additional damages for loss of service and reputation.

Clause 7 – Force Majeure and Unforeseeable Events

7.1. The Company shall not be held liable for any failure to provide services or delays in execution due to circumstances beyond its reasonable control, including but not limited to: natural disasters, wars, civil unrest, governmental restrictions, pandemics, strikes, power failures, or interruption of digital infrastructure.

7.2. In the event of such force majeure events, no refund shall be issued, including the platform fee or any portion of the service price. The User agrees that these events are part of the general business risk and expressly waives any claim for compensation or damages related to delays or unavailability of services caused by such events.

Clause 8 – No Refunds for Promotional Offers or Discounted Services

8.1. All purchases made under limited-time promotions, flash sales, drops, or using special discount codes are strictly non-refundable. These offers are designed to be final and are often time-sensitive or quantity-limited, and therefore exempt from cancellation or refund rights.

8.2. The User acknowledges that these offers are part of a competitive pricing model, and the Company shall not entertain any complaint, renegotiation, or refund request once payment is confirmed—even if the User later finds a better price or changes their mind.

Clause 9 – User Ineligibility and Non-Compliance

9.1. No refund shall be issued in the event the User is found to beineligible to participate in a competition, promotion, or offering due to residency restrictions, age limitations, regulatory exclusions, or any other legal barrier, whether known to the User at the time of purchase or not.

9.2. Furthermore, if a User is disqualified or removed from participation due to non-compliance with the Terms & Conditions, Privacy Policy, or Acceptable Use Policy, such removal shall not entitle the User to any refund, in whole or in part. The User is solely responsible for verifying their eligibility prior to purchasing or engaging with any platform service.

Clause 10 – Refunds and Cryptographic or Third-Party Payments

10.1. In the case of payments made through cryptocurrency, tokenized assets, or third-party payment gateways (including Escrow platforms), the Company shall not be liable forconversion losses, gas fees, delays, or failed transactions attributable to external parties. No refund shall be processed for transactions finalized via these channels.

10.2. Once payment is confirmed on the blockchain or through a third-party gateway, the transaction is deemed irreversible and binding, and the User waives any right to claim or initiate refund procedures, regardless of the subsequent use or non-use of the service.

Clause 11 – Returns and Exchanges Not Applicable

11.1. The services and digital products offered by the Company, including but not limited to entry tickets to competitions, exclusive access rights, or digital content, are considered intangible and non-returnable. As such, no returns or exchanges shall be accepted once the purchase is confirmed.

11.2. The User acknowledges that by completing a transaction, they forfeit any right under traditional consumer return regulations applicable to physical goods. The Company’s digital nature exempts it from return policies under many local consumer protection laws, which the User hereby accepts.

Clause 12 – Termination of Service by User

12.1. If a User voluntarily chooses to terminate their use of the platform or cease participation in ongoing services after completing a payment, this action shall not entitle them to any refund, credit, or rollover of funds.

12.2. The User is solely responsible for managing their own participation and account, and the Company shall not be obligated to compensate for inactivity, withdrawal, dissatisfaction, or change of interest after the transaction is complete.

Clause 13 – Finality of Platform Fee (5%)

13.1. All purchases made through the platform are subject to amandatory and irrevocable 5% service fee, which is strictly non-refundable under any circumstances, including but not limited to withdrawal, cancellation, failed participation, disqualification, or dissatisfaction.

13.2. This platform fee covers administrative, operational, and processing costs and is automatically deducted at the moment of payment. By completing a transaction, the User explicitly agrees thatthis amount is earned in full by the Company immediately, with no reversal, no waiver, and no exception permitted.

Clause 14 – No Refunds After Drawing or Prize Allocation

14.1. Once a competition draw has taken place or a prize has been allocated—regardless of whether the User is the winner—no request for cancellation or refund shall be entertained. Entry into a competition constitutes full and final agreement to all terms and timelines of the prize draw.

14.2. The User expressly waives any right to claim a refunddue to dissatisfaction with the outcome, disagreement with other participants, or changes in personal circumstances post-draw. The platform acts solely as a facilitator of the draw and has no obligation to justify the results or reallocate prizes.

Clause 15 – Governing Law and Waiver of Disputes

15.1. This Refund / Cancellation / Return Policy shall be governed and interpreted in accordance with the laws of Hong Kong Special Administrative Region (HKSAR), without regard to conflict of laws principles.

15.2. By completing a transaction on the platform, the Userirrevocably agrees that all refund-related decisions made by the Company are final and binding. The User waives any right to contest such decisions before courts, arbitration panels, consumer protection bodies, or digital dispute resolution forums, unless such recourse is strictly required by applicable HKSAR legislation.

15.3. The User further acknowledges that any claim related to refund, return, or cancellation must be brought exclusively before the competent courts of Hong Kong, and that the cost, inconvenience, or unavailability of such jurisdiction shall not entitle the User to alternative resolution or compensation.